Photograph © 2010 (credit)
Creative Commons License.
The Flourbin - Customer Services
Important note: As all of our stock is stored and packed in the same warehouse, it is possible that any product line may contain NUT traces.
For help on a particular topic, please click on the links below.
Detailed advice will then be displayed on-screen. Should you have any questions that are not answered on this page, please contact us for advice. For some useful baking and flour advice, don't miss our database of Frequently Asked Questions.
| How to Shop | Minimum Order Value | Payment Methods |
| Postage & Packing | Despatch & Delivery | Refunds |
| Returns | Prices | Privacy Policy |
| Problems? | Security | Cookies |
How to use the On-Line Shop...
First, search for the items you want to buy. To find items in our database, you can either enter some keywords, 'wholemeal flour' for example, or select a product category from the drop down list. You can also use keywords in conjunction with a category if you like.
Once you have entered some information on the form, click the search button and the system will produce a list of matching products. Each product has a 'quantity' box for you to specify the number of items you want and an 'Order' button. Clicking this order button or the 'add items' button at the foot of the list will add all your selected items to your shopping cart.
When you have finished shopping, just click the 'Shopping Cart' icon on the menu at the left of the screen to review your order and go to the checkout to pay for your goods. The cart will be displayed in a new browser window to allow you to review your order without losing your place in the store.
Minimum Order Value
The minimum order value excluding postage and packing is £10.00. Contact us by E - mail or phone if you have a query. Shopping basket page
Payment by Credit or Debit Card
Payment can be made using Mastercard, Visa, Maestro or Paypal. Please fill in all card details to avoid unnecessary delay. (including your signature for postal or faxed requests).
All payments are processed using Paypal bt you don't need a Paypal account to pay using a credit or debit card,
Cheques / Postal Orders should be crossed and made payable to "The Flourbin" (Please allow 10 days to process cheques)
Postage & Packing
Flour is a high density, comparatively low cost product which unfortunately means that it is not cheap to move about. Having said that, many people have told us that the product justifies the cost and it is cheaper in both time and fuel than having to come to Chesterfield for it. Even so, we sincerely apologise for what might seem to be high charges, but we would emphasise that we only pass on a direct cost.
Our transport is provided by Parcelforce, whom you are probably aware no longer provide a universal service at one price throughout the United Kingdom. For that reason, we are only able to supply mainland addresses in England, Wales, and the lowlands of Scotland at the price stated below. We are happy to supply to the remainder of the U.K., but it will be necessary for you to contact us, either directly on 01246 232827 or by Email at info [at] flourbin.com , in order that we may quote a delivery charge. The omputer will not accept internet orders with post codes that fall outside these mainland areas.
It would be appreciated if we could have any delivery instructions such as 'leave in the garden shed' with the order. It is not possible to specify a delivery time. An order can only be delivered twice. If Parcelforce fail to complete a delivery on the first occasion, a card will be left stating that they have tried to deliver and enclosing a phone number to arrange a convenient time to redeliver. Should the delivery fail on the second occasion, the parcel will be held at the local depot for collection. Should it not be collected, it will be returned to us for which we will have to charge. The value of the goods will be reimbursed less the cost of returning them to us.
Carriage Charges
Our charge is £6.95 for any weight up to and including 28 Kg. Should the weight of the order exceed 28 Kg., then a further £6.95 will be charged for any excess up to and including a combined total weight of 56 Kg., and so on.
Despatch
We generally turn orders around in less than 2 working days. They aim to deliver within 48 hours of despatch so any order should be received within 5 working days.
Delivery
All deliveries are made between 08.00hrs and 18.00hrs, Monday to Friday, with parcels requiring a signature. If you supply an alternative delivery address for credit card purchases please supply the registered cardholders address too.
Returns
Because we are dealing in foodstuffs, we do not accept returns except where goods have been damaged in transit (see below) or in the very unlikely circumstances that they are unfit for consumption. However, if you are not happy, then please talk to us. Phone numbers can be found on the contact page.
Refunds
Goods which are unfit for consumption can be returned for a full refund or exchange, if received back at the address below within 14 days, with the original packaging, labelling and Flourbin receipt. Please notify both us and the carriers at once if any goods appear to have have been damaged in transit and please retain all packaging.
The Flourbin: 2, Edinburgh Court, Wingerworth, Chesterfield, Derbyshire. S42 6SH
Prices
All prices on the site include VAT and are correct at the time of publication.
We reserve the right to amend these prices or withdraw items without prior notice. Should this affect your order you will be notified at, or shortly after, the time you place your order.
All orders, postal pledges and despatch times are subject to availability of the items ordered.
Privacy Policy
None of the customer details held in our files are passed on to a third party.
Problems...
Sometimes the Shopping Cart won't display!
If you click the link and the shopping cart window does not appear, there are 2 possible explanations: Firstly, you may already have the cart window open with another window on top of it. Check the Taskbar at the bottom of your screen for another copy of your web browser. Click it to see if the shopping cart is lurking underneath other windows.
The Second possibility is that you have too many windows open and there is not enough memory left on your machine to open the new window for the shopping cart. Try closing some other applications and then clicking the cart icon again.
If you still have problems, please Email web[at]flourbin.com directly and we'll try and resolve the problem for you.
Security...
This site uses the industry standard encryption system SSL to ensure the security of sensitive data transmitted across the Internet. SSL becomes active once you get to the checkout and means that no unauthorised people can see your personal or credit card information.
Cookies...
The online shopping function uses a cookie to record a unique reference so that we can keep track of what you order. It takes up about 90 bytes of space and is only accessible by us. If your browser is set to reject cookies or if your network firewall won't allow them you won't be able to shop! Cookies present no risk to your PC or the information contained on it.